Customer Success Manager (Distribution & Installer Engagement) – UK

Please note: 

From mid-2027, Sungrow UK’s office will permanently relocate from Milton Keynes to Birmingham. The position will also require extensive travel across the UK to regularly visit clients.

Hello and welcome to Sungrow UK!
We are looking for a proactive, hands-on Customer Success Manager (CSM) to strengthen our relationships with UK distribution partners and, importantly, the installer network.
This is a highly field-based role, focused on daily installer engagement, technical product education, practical demonstrations and partner development.
The CSM will play a key role in increasing product knowledge, installer confidence and brand loyalty across Sungrow's PV inverter and energy storage portfolio.
A central part of this position will be operating the Sungrow Roadshow Van, taking our products directly to installers, distribution partners and customer locations across the UK.

• Build strong relationships with installers and distribution partners through regular visits, engagement and ongoing product support.
• Act as a key point of contact, providing product guidance, gathering feedback and identifying opportunities to strengthen customer satisfaction and product adoption.

• Deliver engaging face-to-face product training and practical demonstrations covering Sungrow's PV inverters, hybrid solutions and energy storage systems.
• Lead Partner Training Programmes (PTP) and support installer events, distributor training days, technical workshops and product launches.

• Take ownership of the Sungrow Roadshow Van, operating it as a mobile training and demonstration facility across the UK.
• Plan and coordinate roadshow visits with Sales and distribution partners, ensuring demonstration equipment and the vehicle are maintained and ready for use.

• Develop strong partnerships with UK distributors, working closely with Sales teams to increase installer engagement and product demand.
• Identify opportunities to grow Sungrow's installer network, support partner initiatives and monitor engagement and training results.

• Experience in customer success, technical sales or field-based training, ideally within the solar PV or energy storage industry.
• Good understanding of PV systems, hybrid inverters and battery storage, with experience working with installers or distribution partners.
• Strong communication and presentation skills, with confidence delivering product training and demonstrations.
• Proactive, outgoing and hands-on approach, with strong relationship-building and organisational skills.
• Full, valid UK driving licence and confidence operating the Sungrow Roadshow Van.
• Willingness to travel extensively across the UK, including occasional overnight stays.
• Ability to work independently while collaborating with cross-functional teams.
• Comfortable using CRM systems and reporting on activities and training outcomes.
• Fluent English, written and spoken.