Customer Success Manager - Poland

Poland - Warsaw

Full-time

Permanent employee

Your mission

Hello and a warm welcome from all of us here at Sungrow!

We’re looking for a Customer Success Manager - Poland to support and grow our C&I and Residential business by combining technical expertise with strong partner relationships. Sitting between technical sales and partner success, you’ll help our customers and partners choose the right solutions, build confidence in our technology, and turn great technical support into long-term business success.

Curious what that looks like in practice? Let’s dive right in:

Act as a trusted technical and commercial partner for customers, distributors, installers, and other relevant partners across our C&I and Residential PV business.
Support partners with solution design, product selection, technical consultations, and pre-sales guidance, helping identify the right Sungrow solutions for their applications.
Develop strong, long-term partner relationships by understanding business needs, following up on technical and commercial topics, and proactively identifying opportunities for further cooperation.
Enable partners through product presentations, technical training, workshops, and knowledge sharing, helping them confidently position and work with our solutions.
Gather structured feedback on products, technical requirements, market trends, and competitor solutions, sharing relevant insights with our product, sales, service, and technical teams.
Work closely with sales, service, product, marketing, and distribution colleagues to create a smooth partner journey from the first technical discussion through implementation and ongoing cooperation.

Your profile

All right, that was an interesting mixture, wasn’t it? This isn’t a purely commercial sales position, nor is it a purely technical engineering role. We’re looking for someone who enjoys being where technology, partners, and business meet.

A degree or comparable technical background in electrical engineering, renewable energy, energy systems, electronics, or a related field would be highly valuable.
Experience in technical sales, pre-sales, solution engineering, partner success, customer success, or technical account management, ideally within solar PV, energy storage, electrical equipment, or power electronics.
Good understanding of solar PV systems and inverter technology, with knowledge of Residential and/or C&I applications; experience with energy storage solutions is a strong plus.
Strong communication and relationship-building skills, with the ability to explain technical concepts clearly to both technical and commercially focused partners.
A proactive, customer-focused mindset with the ability to identify partner needs, solve problems, and turn technical expertise into long-term customer value.
Polish C1 and English B2 or higher, with willingness to travel within Poland for customer meetings, partner visits, workshops, and training activities.

Über uns

We are a green tech company unlike any other green tech company. We are a team of lateral thinkers, young professionals, and creative minds. We are fighting every day to make our mission happen – Clean Power For All!

With nearly 250 GW of clean power presently installed worldwide,

Welcome at Sungrow

Sungrow is the global leading inverter solution supplier for renewables. We are proud to look back to a success story that already began in 1997, but we never stopped striving for more. We want to give fresh impulses, inspire, and contribute to a sustainable development of our planet, that’s why we constantly improve our portfolio.
From floating solar plants to large-scale utility projects and to small residential products we always offer the best and most suitable solution. At Sungrow we hold more than 1500 patents – no wonder as we employ the biggest research and development team of the whole industry. 40 % of all Sungrow workforce is continuously investigating on how to further improve the existing portfolio.