- Manage technical requests through hotline and ticketing systems for distributors, installers, and end users.
- Diagnose product and system issues remotely and coordinate effective solutions with internal technical teams.
- Deliver technical training sessions for distributors and installers on Sungrow PV and ESS solutions.
- Support on-site troubleshooting and customer visits when required, together with local and regional colleagues.
- Create and maintain FAQs, technical guidance, training content, and knowledge-base materials.
- Prepare regular service reports and share insights on recurring issues, product performance, and customer needs.
Distribution Service Engineer - Europe
Romania - Bucharest, Romania - Ploiesti
Full-time
Permanent employee
Your mission
Salut și bun venit la Sungrow! As our Distribution Service Engineer, you will be a trusted technical partner for distributors, installers, and end users. You will help ensure that our customers receive responsive, practical, and high-quality support for Sungrow solutions.
Your profile
To feel comfortable and empowered in this role, you will ideally bring:
- Bachelor’s degree or higher in Electrical Engineering, Electronics, Power Systems, or a comparable field.
- At least three years of experience in after-sales, technical support, field service, O&M, or a similar technical role.
- Good knowledge of PV, ESS, inverters, power electronics, and electrical troubleshooting.
- Experience with ticketing systems, technical documentation, and customer-facing communication.
- A proactive, independent, and solution-oriented approach with strong attention to detail.
- Romanian and English C1; Chinese or another European language is a plus, along with willingness to travel occasionally.
Why us?
The Distribution Service team is central to the success of Sungrow’s partner ecosystem. You will work closely with customers and colleagues across Europe, build deep technical expertise, and directly contribute to reliable clean-energy solutions in the Romanian market.
Über uns
We are a green tech company unlike any other green tech company. We are a team of lateral thinkers, young professionals, and creative minds. We are fighting every day to make our mission happen – Clean Power For All!
Sungrow is the global leading inverter solution supplier for renewables. We are proud to look back to a success story that already began in 1997, but we never stopped striving for more. We want to give fresh impulses, inspire, and contribute to a sustainable development of our planet, that’s why we constantly improve our portfolio.
From floating solar plants to large-scale utility projects and to small residential products we always offer the best and most suitable solution. At Sungrow we hold more than 1500 patents – no wonder as we employ the biggest research and development team of the whole industry. 40 % of all Sungrow workforce is continuously investigating on how to further improve the existing portfolio.
With nearly 250 GW of clean power presently installed worldwide,
Welcome at SungrowSungrow is the global leading inverter solution supplier for renewables. We are proud to look back to a success story that already began in 1997, but we never stopped striving for more. We want to give fresh impulses, inspire, and contribute to a sustainable development of our planet, that’s why we constantly improve our portfolio.
From floating solar plants to large-scale utility projects and to small residential products we always offer the best and most suitable solution. At Sungrow we hold more than 1500 patents – no wonder as we employ the biggest research and development team of the whole industry. 40 % of all Sungrow workforce is continuously investigating on how to further improve the existing portfolio.