IT Support Engineer - UK & Ireland

Hello there! We’re thrilled to introduce a key role that connects cutting-edge technology with seamless user experience for our UK operations. Curious what this is all about? Let’s dive right in:

• Deliver hybrid Level 1 and Level 2 IT support to end-users in the UK office. 
• Administer company devices and ensure compliance through Microsoft Intune, managing patches and configurations.
• Implement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection.
• Collaborate with regional IT teams to align local operations with global standards and support cross-site initiatives.
• Manage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement.
• Act as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure.
• Provide user guidance, basic IT training, and maintain accurate knowledge base documentation.

All right, all right, that was intriguing, wasn't it? Now, in order to fit into this role and be happy for a long time, your ideal background should look a lot like this:

• 2-5 years of experience in a combined Level 1 and Level 2 IT support role.
• Demonstrated working knowledge of Microsoft 365 (Exchange, Teams, SharePoint) and Windows operating systems.
• Hands-on experience with ITSM platforms such as Jira, Zendesk, or ServiceNow.
• Fluency in English (C1) is required, or Chinese (not mandatory).
• Experience with Microsoft Intune/Endpoint Manager, Microsoft Defender suite, or Fortinet environments is an advantage.
• A sound understanding of networking fundamentals including VPN, firewall, and VoIP technologies would be beneficial.
• ITIL Foundation certification is considered an advantage.