Software Support Engineer - Europe

Germany - Munich

Full-time

Permanent employee

Your mission

Hey there and welcome to your new Opportunity with us.

We're thrilled to introduce a key role that connects our cutting-edge technology with the future of sustainable energy! Curious what this is all about?

Let’s dive right in:

Provide remote and on-site technical support to resolve product issues for our clients.
Offer technical training and mentorship to field technical service engineers.
Summarize and draft technical disclosures, operation instructions, and experience-sharing materials.
Coordinate with R&D, PQA, and SQE to resolve major product failures and top issues.
Collect and analyze client product service cases to refine product serviceability requirements and compile analysis reports.
Conduct GFM field testing and reviews, liaising with HQ R&D, model simulation groups, and third-party EMS.
Utilize SQL and Python for large-scale data analysis to support product troubleshooting and optimization.

Your profile

All right, all right, that was intriguing, wasn't it?

Now, in order to fit into this role and be happy for a long time, your ideal background should look a lot like this:

Demonstrated strong work ethic and perseverance in technical roles.
Experience in software development, including development and model simulation.
Background in knowledge base development or AI development.
Excellent communication, teamwork, and interpersonal skills, with strong execution capabilities.
Willingness and ability to travel to support the commissioning and deployment of industrial energy storage systems.
Solid engineering fundamentals and problem-solving intuition, with a focus on firmware and software-enabled systems.
Proven ability to lead and collaborate across teams, fostering cross-functional partnerships.

Why us?

In our team, you'll be at the forefront of innovation, tackling complex software challenges in the renewable energy sector. We believe in empowering our engineers with challenging projects and the support needed to grow professionally. Join us to make a tangible impact on sustainable energy solutions, collaborating with a passionate and dedicated group committed to technical excellence and customer satisfaction.

Über uns

We are a green tech company unlike any other green tech company. We are a team of lateral thinkers, young professionals, and creative minds. We are fighting every day to make our mission happen – Clean Power For All!

With nearly 250 GW of clean power presently installed worldwide,

Welcome at Sungrow

Sungrow is the global leading inverter solution supplier for renewables. We are proud to look back to a success story that already began in 1997, but we never stopped striving for more. We want to give fresh impulses, inspire, and contribute to a sustainable development of our planet, that’s why we constantly improve our portfolio.
From floating solar plants to large-scale utility projects and to small residential products we always offer the best and most suitable solution. At Sungrow we hold more than 1500 patents – no wonder as we employ the biggest research and development team of the whole industry. 40 % of all Sungrow workforce is continuously investigating on how to further improve the existing portfolio.