User Experience Researcher - Germany

Germany - Munich

Full-time

Permanent employee

Your mission

We are looking for you to join our Sungrow team as our new User Experience Researcher!

What does an User Experience Researcher do, you might ask?
Well, this role is allowed to do the best part of our everyday work – to still the hunger for sustainable energy!

In a little more detail, this is what you will do in your day to day job:

User Research & Insights

Plan and conduct qualitative and quantitative research (interviews, usability testing, surveys, field studies, etc).
Collect and analyze user needs and pain points for both software platforms and integrated hardware-software products, delivering structured reports.

Service Design & system thinking

Create service blueprint, customer journey maps, and ecosystem maps to support/improve end-to-end service optimization.
Translate research insights into UX/UI requirements that guide product and service improvements.

Design Collaboration & Validation

Collaborate/work with UX/UI designers to prepare prototypes for concept validation and user testing.
Support the application and validation of research findings in products and services.

Cross-functional Collaboration

Work closely with UX/UI designers, product managers, developers, hardware engineers, R&D teams and different business units, to apply user-centered practices.
Facilitate and execute necessary cross-functional co-creation workshops with different business units, driving Sungrow’s innovation for the European market.
Collaborate with experts from Europe and HQ to learn and adopt advanced methods and best practices.

Your profile

Now that you are aware of the job requirements let's see if your skillset matches:

Bachelor’s degree in Service Design, Psychology, Interaction Design, UX/UI, HCI, or related fields.
3–8 years of relevant experience in user research or service design.
Proficiency in user research methods (interviews, surveys, Usability testing, diary studies, A/B testing, etc.), and co-creation workshop conducting skill is a plus.
Knowledge of service design methods (service blueprints, journey maps, ecosystem maps).
Ability to collaborate with designers and contribute to the preparation of prototypes for testing, use UX/UI tools (Figma, Sketch, Axure) to translate insights into design concepts.
Exposure to software-hardware integration projects, even with services (e.g., APP, IoT, energy management systems).
English (C1) is a must, German and Chinese preferred

Über uns

We are a green tech company unlike any other green tech company. We are a team of lateral thinkers, young professionals, and creative minds. We are fighting every day to make our mission happen – Clean Power For All!

With nearly 250 GW of clean power presently installed worldwide,

Welcome at Sungrow

Sungrow is the global leading inverter solution supplier for renewables. We are proud to look back to a success story that already began in 1997, but we never stopped striving for more. We want to give fresh impulses, inspire, and contribute to a sustainable development of our planet, that’s why we constantly improve our portfolio.
From floating solar plants to large-scale utility projects and to small residential products we always offer the best and most suitable solution. At Sungrow we hold more than 1500 patents – no wonder as we employ the biggest research and development team of the whole industry. 40 % of all Sungrow workforce is continuously investigating on how to further improve the existing portfolio.